Swissly (“Swissly”, “we”, “us”, “our”) provides renovation, remodeling, fit-out, maintenance and project consultation services in Dubai, United Arab Emirates. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices available to you.
By using swissly.ae, submitting an enquiry form, responding to one of our advertisements, or engaging us for a project, you agree to the practices described in this policy.
Swissly
Al Quoz Industrial Second, 24B Street, End of 29B Street
P.O. Box 102892, Dubai, United Arab Emirates
Telephone: +971 4 352 5586
Email: support.ceo@swissly.ae
We do not intentionally collect sensitive personal data such as health, religious or biometric information, and we ask that you do not send such information to us.
We collect information directly from you through forms, calls, WhatsApp, email, meetings and site visits; automatically through cookies and similar technologies when you browse our website; and from advertising platforms such as Meta Platforms (Facebook and Instagram) when you complete an instant lead form attached to one of our advertisements.
We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests in operating and marketing our services, and compliance with legal obligations, in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Where you have provided your details through an enquiry or an advertising lead form, we may contact you about the services you asked about. You can ask us to stop sending marketing at any time by replying to any message or emailing support.ceo@swissly.ae, and we will action your request promptly. We do not sell your personal information to third parties.
Our website uses cookies and similar technologies to make the site work, remember your preferences and understand how visitors use it. We also use advertising and measurement tools provided by Meta Platforms (Facebook and Instagram) and other advertising and analytics providers to measure the performance of our campaigns and to show our advertisements to relevant audiences. You can control or delete cookies through your browser settings, and you can adjust your advertising preferences within your Facebook and Instagram account settings. Blocking cookies may affect how parts of this site function.
We share personal data only where it is necessary, and only with: our own employees and project teams; subcontractors, suppliers and specialist trades engaged on your project; professional advisers such as accountants and legal counsel; IT, hosting, CRM, email and communication providers that support our operations; and government authorities, developers or building management where required for permits, approvals or site access. We require these parties to protect your information and to use it only for the purpose for which we shared it.
Some of our service providers process data outside the United Arab Emirates. Where this happens, we take reasonable steps to ensure your information receives a level of protection comparable to that required under UAE law.
We keep enquiry records for as long as we need them to respond and follow up. We keep project, warranty and financial records for as long as required to meet our obligations to you and to satisfy UAE legal and accounting requirements. When information is no longer needed, we delete it or render it anonymous.
We apply appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system can be guaranteed to be completely secure, but we review our practices regularly and restrict access to personal data to those who need it.
Subject to applicable UAE law, you may ask us to give you access to the personal data we hold about you, correct information that is inaccurate or incomplete, delete information we no longer need, or provide a copy of your data in a portable format. You may also withdraw consent you previously gave, and object to or ask us to restrict certain processing.
To exercise any of these rights, contact us at support.ceo@swissly.ae. We may need to verify your identity before we act on a request. If you are not satisfied with our response, you may raise the matter with the UAE Data Office.
Our services and our website are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.
Our website and social media profiles may link to websites we do not control. This policy does not apply to those websites, and we are not responsible for their content or their privacy practices.
We may update this policy from time to time. The current version is always published at swissly.ae/privacy-policy, and the date of the most recent update is shown at the top of this page.
If you have any question, request or complaint about this policy or about how we handle your personal information, please contact us:
Swissly
Al Quoz Industrial Second, 24B Street, End of 29B Street
P.O. Box 102892, Dubai, United Arab Emirates
Telephone: +971 4 352 5586
Email: support.ceo@swissly.ae
